MEET ALERT-POP.
Understand what your charger is telling you, from a protection warning to a critical system fault.
READ THE ALERT. UNDERSTAND THE NEXT STEP.
Match the message on your charger to the numbered guide below. Each screen is shown separately from its explanation.
01–08 / Protection & connection alerts
The charger has detected a condition that needs attention. Read the individual response before continuing.
09–11 / Critical system faults
Stop using the charger and arrange professional inspection.
Screens and thresholds shown here describe the European Alert-Pop platform; exact model and firmware behavior may vary.
PROTECTION / CONNECTION
The residual-current protection has detected leakage in the charging circuit. Charging is stopped to reduce the risk of electric shock.
Stop the session and disconnect the supply when safe. Have the charger, cable and vehicle checked before charging again. Do not repeatedly reset a leakage warning.
PROTECTION / CONNECTION
The charger has detected a missing or unacceptable protective-earth connection at the power supply. The grounding indicator identifies the fault.
Stop charging and have a qualified electrician check the outlet and protective earth. Do not bypass the grounding warning or select an override to continue.
PROTECTION / CONNECTION
On applicable domestic-plug models, charging pauses when the monitored plug temperature exceeds 70°C. The platform can resume at reduced current after cooling below 60°C.
Let the plug cool. Have the outlet, its current rating and the plug contact checked if the warning returns. Stop using a loose, damaged or discolored outlet.
PROTECTION / CONNECTION
Charging stops when the control-box temperature reaches 80°C. The platform resumes at reduced current at 75°C and restores full power below 70°C.
Let the controller cool and keep it uncovered, away from external heat. If the warning repeats under normal conditions, stop using the charger and contact support.
PROTECTION / CONNECTION
Charging pauses when the monitored supply voltage falls below 80 V. It resumes automatically when the voltage returns to the normal range.
Allow the supply to stabilize. If the warning persists or repeats, have a qualified electrician check the circuit and supply voltage.
PROTECTION / CONNECTION
Charging pauses when the monitored supply voltage rises above 270 V. It resumes automatically after the voltage returns to the normal range.
If the warning persists, stop charging and have the supply checked by a qualified electrician. Do not try to override the voltage protection.
PROTECTION / CONNECTION
If current exceeds the set limit by the greater of 2 A or 20%, charging pauses for one minute before restarting at reduced current. A repeat overcurrent stops the session; the catalog specifies shutdown when the repeat lasts five seconds.
Stop charging if the fault returns. Have the charging setup checked before starting a new session. A power reset does not resolve the underlying cause.
PROTECTION / CONNECTION
The charger has not detected the expected diode response from the vehicle’s charging interface. This indicates a problem with the vehicle connection or its signaling circuit.
Stop the session. Check that the connector is properly seated and inspect it for visible damage when disconnected. If the alert returns, contact vehicle service or charger support.
CRITICAL SYSTEM FAULT
The self-check has detected a relay that may be stuck closed. The charger may no longer be able to disconnect power safely.
Stop using the charger immediately. Isolate the power supply safely and contact a qualified technician or support. Do not attempt another session or open the controller.
CRITICAL SYSTEM FAULT
The residual-current protection has failed its self-check. The charger’s leakage-detection protection may be unavailable.
Stop using the charger immediately. Isolate the supply safely and arrange inspection by a qualified technician. Do not keep resetting or using the charger.
CRITICAL SYSTEM FAULT
The control-pilot (CP) circuit has failed its self-check. This circuit exchanges charging readiness and current-limit signals with the vehicle. The charger may no longer be able to manage the charging connection correctly.
Stop using the charger immediately. Isolate the power supply safely and contact a qualified technician or support. Share the charger model and a photo of the alert. Do not attempt another session or open the controller; have the fault checked before further use.
SMARTAPP / HEALTH
View the latest ground, relay and RCD checks, with results and check time.
Review past alarms, their timestamps and explanations.
Open your charger in SmartApp and tap Health. Share relevant records with support.
Email your charger model, the displayed message and a photo of the screen so we can help you identify the next step.
support@ampbyte.com ↗